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Help Desk

The Help Desk assists users with IT issues & requests, and provides general information and directory assistance.


The IT Help Desk provides a variety of services, including:

  • Hardware & Software troubleshooting including live remote assistance
  • Username & password assistance
  • Telephone & voicemail assistance
  • Directory assistance
  • IT work request submissions
  • General registration information
Submit a Work Request


  • If you need directory/operator assistance, please call the main EPCC number:

You will typically receive a response to an e-mail request from the Help Desk within three working days. Providing a clear, specific subject line with your message will help us process your request faster.


You may visit the Open Computer Labs at any campus for assistance.