Help Desk

The Help Desk assists users with IT issues & requests, and provides general information and directory assistance.

Details

The IT Help Desk provides a variety of services, including:

• Hardware & Software troubleshooting including live remote assistance
• Username & password assistance
• Telephone & voicemail assistance
• Directory assistance
• IT work request submissions
• General registration information

Directory/Operator

• If you need directory/operator assistance, please call the main EPCC number:

You will typically receive a response to an e-mail request from the Help Desk within three working days. Providing a clear, specific subject line with your message will help us process your request faster.

In-Person

You may visit the Open Computer Labs at any campus for assistance.