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Institute for Customer Services Excellence

A dedicated community resource and skills development/certification center which recruits, trains, assesses, certifies and places individuals in retail and related customer service sector opportunities.


  • To build a continuum of training, education and support services for career advancement and long term success in retail and other customer service-related industries.
  • To engage employers and link them with the Workforce Investment System, local organizations, and businesses to meet their hiring, training and workforce development needs.
  • To provide tools for area residents to succeed in the workplace.

Courses Offered

  • Introduction to Customer Service
  • Customer Service Skills and Sales
  • Introduction to Retailing
  • Retail Organization and Operations
  • Enhancing Your Customer Service Skills