El Paso Community College is committed to providing an excellent educational experience for all students. However, if a current student has a complaint, s/he should first follow the EPCC complaint process.
Information on student grade appeals and non-academic student grievances is found in the EPCC Catalog under the
Student Code of Conduct. Additional information is found in the Student Handbook. The
Student Comment Form may also be used to report a complaint.
Students are advised to first attempt to resolve complaints with EPCC administration. In most cases, these complaint procedures require students to use all complaint possibilities internal to the institution before a complaint is filed at the state or accrediting agency level.
If the complaint is unresolved, a student may file a complaint with the designated agency in the state where s/he is receiving instruction or with EPCC's accrediting agency.
National Council for State Authorization Reciprocity Agreement
EPCC is a member of
NC-SARA, The National Council for State Authorization Reciprocity Agreement and recognizes reciprocity with all states who are members of the
SARA organization. Students in SARA states may file a complaint with the agency in their state, or with the Texas SARA portal agency; contact information for both is provided below.
Students Residing in Texas or Another SARA State
Students residing in Texas may submit complaints regarding online courses to the
Texas Higher Education Coordinating Board.
Out of State Students enrolled in Online Courses/Programs
Students residing in SARA states may submit a complaint to the SARA portal agency in the home state of the institution or within their home state. Texas Higher Education Coordinating Board Contact, after completing all EPCC complaint processes.
A listing of the SARA
State Portal Entity Contacts is provided to assist students who reside outside of Texas.
Alternately, students may submit a complaint in the state they reside in. A listing of the
states and agencies (PDF) is provided to assist students along with information on submitting and processing a complaint.
Regional Accrediting Agency
Students may also file a complaint with EPCC’s regional accrediting agency, the Southern Association of Colleges and Schools, Commission on Colleges (SACSCOC).
SACSCOC is only to be contacted if there is evidence that appears to support El Paso County Community College District's significant non-compliance with a SACCOC Principle or Policy.
More Information on SASCSOC and Accreditation: