To provide new, transitioning, and current workers with training opportunities to acquire skills to enter and advance in a job and career; and where businesses can link to the public workforce system to meet their hiring and staff development needs. The Institute prepares students with industry-driven knowledge and skills needed to work in customer-service orientated positions such as in hospitality, shopping malls, airlines, banks, tourism, entertainment, call centers, hospitals and restaurants. In addition, the Institute provides opportunities for participants and graduates to pursue continuing education and training experiences and credentials through its partnership with the NRF Foundation.
Description:
A dedicated community resource and skills development/certification center which recruits, trains, assesses, certifies and places individuals in retail and related customer service sector opportunities.
Goal:
- To build a continuum of training, education and support services for career advancement and long term success in retail and other customer service-related industries.
- To engage employers and link them with the Workforce Investment System, local organizations, and businesses to meet their hiring, training and workforce development needs
- To provide tools for area residents to succeed in the workplace
Courses Offered at Various Sites:
- Introduction to Customer Service
- Customer Service Skills and Sales
- Introduction to Retail
- Retail Organizations and Operations
See Class Schedule
Employers in El Paso that have hired ex-workforce EPCC students include:
Customer Service Call Centers
Retail Centers/Malls/Outlet Malls
Hospitality
Banking
Cingular
Additional Links:
Contact Information:
Name: Luz E. Taboada, Director of Workforce Development
Phone: (915) 831-7796
Email: ltaboad2@epcc.edu
Campus: ASC B Bldg.
Room: 576
Name: Estela Ortiz, WIP Program Manager
Phone: (915) 833-7785
Email: eortiz38@epcc.edu
Campus: ASC B Bldg.
Room: 479