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Frequently Asked Questions
Technology Resource Center
Outlook Web Access (OWA)
Logging In and Out
Q1.
How do I access my email?
Q2.
Can I access my email from home?
Q3.
Why do I keep having to log in?
Q4.
Can I use Netscape?
Q5.
Can I just close the browser window when I’m done?
Q6.
Is logging out the only thing I need to do once I'm finished?
Q7.
What should I do if the computer locks up and I can't close the browser?
Q8.
If I get a PowerMac, will I still be able to access my e-mail?
Folders
Q1.
How do I create a folder?
Q2.
How do I rename a folder?
Q3.
How do I delete a folder I no longer use?
Q4.
How do I move or copy a folder?
Q5.
What does the "plus sign" next to the folder mean?
Q6.
Can I move the shortcut buttons to see more of the folder list?
Safe Mail
Q1.
What is a Safe Senders List?
Q2.
Where can I locate the Safe Senders List?
Q3.
How can I make changes to the Safe Senders List?
Q4.
Can I add a sender of an opened message to my Blocked Senders List?
Q5.
How can I stop all that Junk Mail?
Q6.
If I block a domain, can I allow certain addresses to be delivered?
Q7.
What happens to an attachment if I open it on a public computer?
Q8.
When are attachments safe to open?
Miscellaneous Questions
Q1.
What does a Search look for?
Q2.
What is the Navigation Pane?
Q3.
What are the buttons at the lower end of the Navigation Pane?
Q4.
Can I archive e-mails using OWA?
Q5.
What is a Web Beacon?
Q6.
Can I prevent Web Beacons?
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