Student Success in Nursing

 FAQs

Q1. I sent an email message. Why haven't I received a reply?
Answer:
We may have been unable to receive your email message due to technical difficulties. Please re-send us the original message and we will respond within 24 to 48 hours.


Q2. Do I need an appointment?
Answer:
Yes, you may contact our office at (915) 831-4529. Please share any relevant deadlines with us so that we may expedite your request.


Q3. I did not obtain the answer to my question. What can I do next?
Answer:
Please remain patient and persistent. Contact P. Gail Meagher, the Dean of Nursing, for recurring or unresolved problems at pmeagher@epcc.edu or by telephone at 831-4530


Q4. How can I obtain tutoring services?
Answer:
Send us an email message specifying your needs and we will respond within 24 hrs.


Q5. How will I get my questions answered?
Answer:
We will respond to you via email and may attach a Microsoft Word document. We may also refer you to the El Paso Community College Information Technology Help Desk at 831-6440.


Q6. How long does it take to receive an answer to a question or to a specific request?
Answer:
We will usually respond within 24 to 48 hrs during the work week.


Q7. Are your services confidential?
Answer:
Yes, we respect your privacy. We will not release any of your personal information (such as name, address, phone number, email address) to anyone, without your written consent.


Q8. Who and how may I contact someone in case I need help?
Answer:
Call us or email us at the Rio Grande computer lab
Phone: 915-831-4521
Email: rkhattab@epcc.edu

or

Visit us at the computer lab [ Click here to view lab hours]


Q9. Where can I get technical support for the Community-Wide Orientation Course, the Preceptor Online Course or the New Nursing Orientation Program?
Answer:
You can call, email or visit us at the computer lab located at the El Paso Community College Rio Grande Campus in the Health and Laboratory Sciences Building.

Address:
El Paso Community College
Rio Grande Campus
Health and Laboratory Sciences Building
901 El Paso Street
El Paso, Texas 79901

Phone: (915) 831-4521
Email: rkhattab@epcc.edu

[ Click here to view map]

WE CAN HELP YOU DO THE FOLLOWING:

  • Activate your Student Success in Nursing (SSIN) account
  • Reset your SSIN password
  • Print out your SSIN Course certificate
  • Login to the SSIN programs

    [ Click here to view lab hours]

Q10. What kind of experience do you have?
Answer:
Refer to the Professional Profile section for more information about our skills and experience.