El Paso Community College | Service Desk | FAQ's

Service Desk FAQ's

Although the Service Desk is here to help you, the link below provides answers to many Frequently Asked Questions (FAQ's). Feel free to call us if your question is not answered or if you require further assistance.

Student Studying

Student FAQs

Q1.
How do I login to Blackboard?

Q2. How do I change my password for Smart Start Network (Luminis/E-Mail) and Blackboard?

Q3.
What is Blackboard?

Q4.
What do I need to access Blackboard?

Q5.

How do I register for classes?

Q6.
How do I get my ID?

Q7.
How do I get my password?

Q8.
How do I turn on the wireless on my computer?

Q9.
How do I verify that I am connected to the EPCC wireless?

Q10.
How do I access the internet?

Q11.
How do I access the control panel?

Q12.
Where is the wireless coverage of EPCC?

Q13.
What do I need to establish a wireless connection?

Q14.
Is there a charge to use to EPCC wireless connection?

Q15.
What is my user name and password to access the EPCC wireless network?

Q16.
Am I required to log in with my User ID?

Q17.
How do I sign into the EPCC Wireless Network?

Q18.
How do I connect to the EPCC wireless network using a Mac Laptop?

Q19.
What is Smart Start Network?

Q20.
How do I login to Smart Start Network?

Q21.
What is my User Name?

Q22.
Can I send E-mail's to anyone outside EPCC?

Faculty/Staff FAQs

Q1.
How can I Archive E-Mails using Outlook Web Access?

Q2.
How do I access my E-mail?

Q3.
Can I access my E-mail from home?

Q4.
Why do I have to keep Loggin in?

Q5.
Can I use Netscape?

Q6.
Can I just close the browser window when I am done?

Q7.
What happens to an attachment that I open on a public computer?

Q8.
When are attachments safe to open?

Q9.
Is logging out the only thing I need to do once I am finished?

Q10.
What should I do if the computer locks up and I can't close the browser?

Q11.
How can I stop all that Junk Mail?

Q12.
If I block a domain can I allow certain addresses to be delivered?

Q13.
What is the Safe Senders List?

Q14.
Where can I locate the Safe Senders List?

Q15.
Can I add a sender of an opened message to my Blocked Sender's List?

Q16.
What is a Web Beacon?

Q17.
Can I prevent Web Beacons?

Q18.
How do I rename a folder?

Q19.
How can I create a folder?

Q20.
How do I delete a folder I no longer use?

Q21.
How do I move or copy a folder?

Q22.
What does a search look for?

Q23.
What is the navigation pane?

Q24.
What does the plus sign next to the folder mean?

Q25.
What are the bottons at the lower end of the navigation pane?

Q26.
Can I move the shortcut buttons to see more of the folder list?

Q27.
If I get a Power Mac, will I still be able to get my mail?

Q28.
How can I view my mailbox size information?

Q29.
What happens when the size of my account is near the quota?

Q30.
What can I do to quickly free up disk space to regain my ability to send E-Mail?

Q31.
How do I delete messages?

Q32.
How do I empty the Deleted Items folder?

Q33.
How do I delete large messages from my mailbox?

Q34.
How do I archive my old messages?

Q35.
How do I Automatically archive old items?

Q36.
How do I manually archive old items items?

Q37.
Where should I store or locate my Outlook/Exchange archive?

Q38.
How can I retrieve my archived E-Mail?

Q39.
What is SPAM?

Q40.
Why am I getting these messages?

Q41.
What should I do with Spam Messages?

Q42.
How do I identify Spam?

Q43.
I am having problems with my installed application. I am receiving errors that I do not understand.

Q44.
How can I be sure that my version of Windows is secure?

Q45.
What is the difference between Windows XP Home and Windows XP Professional?

Q46.
How can I install programs made only for Windows 95 or 98 in Windows 2000?

Q47.
How do I choose a computer?

Q48.
What is Audix?

Q49.
What do I dial to access Audix?

Q50.
What is my password to access Audix?

Q51.
How do I change my password?

Q52.
How do I send calls?

Q53.
How do I forward a call?

Q54.
How do I dial to a phone on campus?

Q55.
How do I dial for long distance call?

Q56.
How do I fax to a long distance number?

Q57.
How do I make an international call?

Q58.
Are any of the calls I make charged?

Q59.
How do I change my password for Active Directory (network logon)?

Q60.
How do I connect to a Dialup Connection using Windows XP?

Q61.
How do I connect to the Network using Dialup in Windows 2000?

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