Customer Satisfaction Survey

Thank you for taking the Customer Satisfaction Survey for the IT Service Desk!

Our services include; Registration Assistance, Technology Support and Campus Operator support.
The survey should take less than five minutes of your time to complete.
Click the "Submit by Email" button to submit the survey.

Please rate your satisfaction level with each of the following statements:
 

Service Desk Survey

Customer Support


Are you:
1) If you have used C.A.R.E.S./Registration Hotline, how would you rate our service?
2) Did the attendant give you well-informed answers to your questions?
3) Was the attendant well-mannered, patient and friendly?
4) Please rate your over-all satisfaction with the service provided by C.A.R.E.S./Registration Hotline:
5) How satisfied are you with the C.A.R.E.S operating hours? (Mon & Thu: 8am-6 pm, Tue-Wed-Fri: 8am-5pm)
6) How can C.A.R.E.S./Registration Hotline better improve your registration experience?

Technology Service Desk


7) How satisfied are you with the technical expertise of the Technology Service Desk attendants?
8) How satisfied are you with the Technology Service Desk operating hours? (Mon-Thu: 6am-10 pm, Fri: 6am-5pm, Sat: 8am-4pm)
9) Rate your overall satisfaction with the Technology Service Desk's customer service skills:
10) How can the Technology Service Desk improve your customer experience?

EPCC District Operators


11) Was the Operator friendly and courteous?
12) Did the Operator speak in a clear and audible voice?
13) Was the service provided by the Operator effective?
14) How satisfied are you with the District Operator's hours of operation?(Mon-Thu: 7.30am-7.30pm; Fri: 7.30am-5.00pm)
15) How can El Paso Community College improve your customer experience?
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El Paso County Community College District does not discriminate on the basis of race, color, national origin, religion, gender, age or disability.