Tejano Alert Emergency Notification System

 Frequently Asked Questions

The Tejano Alert Emergency Notification System is used by El Paso Community College (EPCC) to share information about emergencies or similar unexpected events that affect EPCC students, faculty, and staff.  This system ensures that you receive critical emergency notifications of disasters, hazardous weather, police emergencies, or unexpected events and closures affecting classes or college business. 


When there is an emergency or closure announcement, the EPCC Tejano Alert System sends a text message to text enabled devices to the mobile device registered by the user and also sends an e-mail notification to the e-mail addresses you have registered in your Tejano Alert. Messages are automatically sent to student, faculty, and staff EPCC email accounts.

 

Once you have registered to receive Tejano Alerts, these messages provide information, guidance and instructions on what actions you should take or avoid. The Tejano Alert System is an important part of keeping you informed during emergencies.


There is no charge to you to be part of the Tejano Alert Emergency Notification System; your carrier may apply text message delivery charges depending on your cellular service plan.  The Frequently Asked Questions (FAQ) page provides additional information and you can contact your carrier for additional information about your plan’s options.


Frequently Asked Questions (FAQ)


  1. What is the Tejano Alert?
  2. How do I sign up to receive Tejano Alerts?
  3. How does Tejano Alert work?
  4. Who sends out the alerts?
  5. What types of alerts will be sent?
  6. How can I receive Tejano Alerts as a text message to my cell phone?
  7. How many devices/e-mail addresses can I sign up?
  8. How do I prevent SPAM filters from blocking my alerts?
  9. What should I do if I get an alert in error?

What is the Tejano Alert?


The Tejano Alert is a communication system that sends emergency alerts, notifications, and updates to your registered e-mail accounts or text enabled devices such as cellular phones, PDA or pagers.  In the event of an emergency condition, such as a fire at a campus or a weather related condition that closes a campus, the EPCC Police Department will be able to send you information and updates directly to your text enabled devices or e-mail account.


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How do I sign up to receive Tejano Alerts?


To receive emergency and campus closure information, you must register and update your account. You may register for Tejano Alert here.


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How does Tejano Alert work?


When an emergency condition exists or there is an unexpected EPCC Closure, an alert providing information will be sent by the EPCC Police Department or other EPCC officials to your registered e-mail accounts and cellular phones. The message will give important information about the closure or emergency along with instructions to follow. Additional instructions may follow in order to keep you up to date and to inform you when the emergency condition is over.


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Who sends out the alerts?


The EPCC Police Department or other authorized EPCC officials may send out alerts when an emergency condition or unexpected closure arises. There will be occasional tests of the Tejano Alert System to ensure the system is working properly.


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What types of alerts will be sent?


Tejano Alerts may inform you of an unexpected campus closure or notify you of an emergency, including: life safety, fire, weather, accidents involving utilities or roadways, team activation notifications, or disaster notification such as a hazardous material spill. A few examples of the types of messages that can be sent through Tejano Alert are:


  • Notify students and employees that a hazardous condition exists at a specific campus and to stay away from the area.
  • Notify students and employees of an active shooter condition on or around a campus and to stay inside or avoid the campus.
  • Notify students and employees of available evacuation routes during an emergency.

 

      Precautionary Warnings: 

  • Campus closures due to severe weather.

 

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How can I receive Tejano Alerts as a text message to my cell phone?


If your cell phone is capable of receiving text messages, you can receive Tejano Alerts once you register your device. You may register your mobile device here. You should contact your carrier directly for questions regarding your plan’s ability to receive text message or to find out about any carrier charges you may incur on your device for receiving text messages. Tejano Alert messages will be between 100 and 160 characters in length.


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How many devices/e-mail addresses can I sign up?


As an EPCC student or employee, your EPCC e-mail accounts will automatically receive alerts. If you are a student, you have two accounts: cp.epcc.edu and live.epcc.edu. If you are an employee, you have three accounts: epcc.edu, cp.epcc.edu, and live.epcc.edu. You may add one additional e-mail account such as your gmail.com or yahoo.com account. Additionally, you are allowed to add one text enabled devices. Register or update your Tejano Alert here.



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How do I prevent SPAM filters from blocking my alerts?


Internet Service Providers (ISPs) utilize various methods to prevent unsolicited commercial e-mail (Junk mail or spam) from being delivered to users' mailboxes. Some of these methods may mistakenly classify Tejano Alert messages as spam and not deliver the alert to the recipient. Each ISP has a different set of steps to follow to assure these alerts get delivered directly to the users' mailboxes. Typically, the sender's domain name must be added to an address book or 'safe list'. To ensure you receive Tejano Alert e-mails, please add Tejano Alert to your address book or safe list. If you still have trouble, please contact the EPCC Help Desk at 915.831.6440.



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What should I do if I get an alert in error?


If you believe you received a Tejano Alert in error, please contact the EPCC Help Desk at 915.831.6440.


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