Tejano Alert Emergency Notification System

 Frequently Asked Questions

The Tejano Alert Emergency Notification System is used by El Paso Community College (EPCC) to keep everyone immediately informed of emergencies or similar unexpected events that affect EPCC students, faculty, and staff.  This system ensures that you receive critical emergency notifications of disasters, hazardous weather, police emergencies, or other unexpected events affecting the conducting of classes or college business. 


When activated, the EPCC Tejano Alert System sends a text message to text enabled devices such as cellular phones, PDAs or pagers and also sends an e-mail notification to any e-mail addresses you have listed in your Tejano Alert.   These messages provide information, guidance and instructions on what actions you should take or avoid.   

 

The Tejano Alert System is an important part of keeping you informed during emergencies.


There is no charge to you to be part of the Tejano Alert Emergency Notification System; your carrier may apply text message delivery charges depending on your cellular service plan.  The Frequently Asked Questions (FAQ) page provides additional information and you can contact your carrier for additional information about your plan’s options.


Tejano Alert is provided by EPCC and Cooper Notification’s Roam Secure Alert Network.


Frequently Asked Questions (FAQ)


  1. What is the Tejano Alert?
  2. What is a Tejano Alert account?
  3. How does Tejano Alert work?
  4. Who sends out the alerts?
  5. What types of alerts will be sent?
  6. Will my cellular phone work?
  7. What is text messaging and how do I sign up for it?
  8. How many devices/e-mail addresses can I sign up?
  9. How do I prevent SPAM filters from blocking my alerts?
  10. What should I do if I get an alert in error?

What is the Tejano Alert?


The Tejano Alert is a computer system used to send emergency alerts, notifications, and updates to your e-mail accounts or text enabled devices such as cellular phones, PDA or pagers.  In the event of an emergency condition, such as a fire at a campus or a weather related condition that closes a campus, the EPCC Police Department will be able to send you information and updates directly to your text enabled devices or e-mail account.


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What is a Tejano Alert account?


As an EPCC student or employee, you already have a Tejano Alert account.  You can access this account by using your EPCC username and password.  Click here to verify or update your contact information.


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How does Tejano Alert work?


When an emergency condition exists in or around EPCC, an alert providing information will be sent by the EPCC Police Department to your e-mail accounts and text enabled devices such as cellular phones, PDA or pagers.  Read these messages promptly and follow all instructions.  Additional instructions may follow throughout the emergency condition to keep you up to date and to inform you when the emergency condition is over.


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Who sends out the alerts?


The EPCC Police Department and several other employees have been designated to send out alerts when an emergency condition arises.


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What types of alerts will be sent?


Alert types may include life safety, fire, weather, accidents involving utilities or roadways, team activation notifications, or disaster notification such as a hazardous material spill.  A few examples of the types of messages that can be sent through Tejano Alert are:

Emergency Situations:


  • Notify students and employees that a hazardous condition exists at a specific campus and to stay away from the area.
  • Notify students and employees of an active shooter condition on or around a campus and to stay inside or avoid the campus.
  • Notify students and employees of available evacuation routes during an emergency.

      Precautionary Warnings: 

  • Campus closures due to severe weather.

 

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Will my cellular phone work?


The Tejano Alert uses the text messaging feature of the cellular phone or other text enabled devices to send alerts to you.  Each message may contain between 100 to 160 characters, depending on your carrier’s texting capabilities.  ALL cellular and paging companies offer text messaging.  Nearly all cellular phones purchased within the past few years are text messaging capable.  If you are unsure, contact your carrier to ask about your phone and text messaging.


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What is text messaging and how do I sign up for it?


Text messages are short messages sent to your cellular phone. Each text message contains between 100 and 160 characters.  An example of a text message is the notification you receive on your phone when you have new voicemail or when you and your friends are chatting using Skype, iMessage, or other similar instant messaging programs.


Many cellular companies activate the service automatically.  Check with your carrier to make sure text messaging is active.


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How many devices/e-mail addresses can I sign up?


As an EPCC student or employee, your EPCC e-mail accounts are already assigned to receive alerts.  If you are a student, you have two accounts: cp.epcc.edu and live.epcc.edu.  If you are an employee, you have three accounts: epcc.edu, cp.epcc.edu, and live.epcc.edu.  You may add one additional e-mail account such as your gmail.com or yahoo.com account.  Additionally, you are allowed to add up to two text enabled devices such as your cellular phone, PDA, or pager.

 

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How do I prevent SPAM filters from blocking my alerts?


Internet Service Providers (ISPs) utilize various methods to prevent unsolicited commercial e-mail (Junk mail or spam) from being delivered to users' mailboxes.  Some of these methods may mistakenly classify Tejano Alert messages as spam and not deliver the alert to the recipient.  Each ISP has a different set of steps to follow to assure these alerts get delivered directly to the users' mailboxes.  Typically, the sender's domain name must be added to an address book or 'safe list'.  To ensure you receive Tejano Alert e-mails, please add Tejano Alert to your address book or safe list.  If you still have trouble, please contact the EPCC Service Desk at 915.831.6440.


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What should I do if I get an alert in error?


If you believe you received a Tejano Alert in error, please contact the EPCC Service Desk at 915.831.6440.


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