IT Help Desk

The IT Help Desk is dedicated to serving YOU. We're here to help... whether it is resetting forgotten passwords, assisting you with college computers and printers, or if you're having problems accessing network services such as the Internet, the college e-mail system, or Blackboard. We are also here to answer general questions about registration.

 Contact Us

El Paso Community College
9050 Viscount
Administrative Service Center
(915) 831-6440

You can e-mail us at You will typically receive a response to an e-mail request within three working days. Providing a clear, specific subject line with your message will help us process your request faster.

You may also go to one of our computer labs at any campus for assistance.

If you need directory/operator assistance, please call (915) 831-EPCC.

 Semester Hours

Monday - Thursday 

7:00 AM to 9:00 PM


7:00 AM to 5:00 PM


9:00 AM to 4:00 PM

Sundays and Holidays 


 Work Requests

The IT Help Desk is the central point of contact for repair of all PCs, monitors, printers, network or other computer peripheral system problems. These problems are logged into Manage Engine, our online Work Request tracking system. The procedure for placing a work request is as follows:

Learn more

 Live Remote Assistance

Do you need a quick solution to a technical problem? With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.


Click here to begin!