IT Service Desk

 Service Desk FAQ's

Although the Service Desk is here to help you, the link below provides answers to many Frequently Asked Questions (FAQ's). Feel free to call us if your question is not answered or if you require further assistance.

 

 Outlook/Exchange FAQ's

Q1. What happens when the size of my account is near the quota?
Answer:

Issue Warning at (225MB)
When a user’s mailbox exceeds 225MB, the user will receive an E-Mail alert to delete messages from the mailbox.

Prohibit send at (250MB)
When a user’s mailbox exceeds 250MB, the user will receive an E-Mail alert to delete messages from the mailbox. In addition, the user is unable to send any E-Mail until the mailbox size is reduced below the specified limit.

Prohibit Send and Receive at (275MB)
When a user’s mailbox exceeds 275MB, the user will receive an E-Mail alert to delete messages from the mailbox. In addition, the user is unable to send any E-Mail until the mailbox size is reduced below the specified limit, and any incoming E-Mail is returned to the sender with a non-delivery report (NDR).


Q2. What can I do to quickly free up disk space to regain my ability to send E-Mail?
Answer:

  1. Delete any unneeded messages
  2. Check all folders for large messages and attachments and delete any unneeded messages
  3. Empty the Deleted Items folder

Q3. How do I delete messages?
Answer:

You can delete messages by Right-Clicking each message and choosing Delete.
NOTE
: This option will move the message to the Deleted Items folder, but you will need to empty that folder to reduce your overall quota.


Q4. How do I empty the Deleted Items folder?
Answer:

Any mail you’ve deleted from your Inbox (or any other folder) is not really gone until you empty the Deleted Items folder:

  1. To empty the entire Deleted Items folder, from the Tools menu, select "Empty Deleted Items Folder".
  2. If you wish, you can set Outlook to automatically delete items in Deleted Items folder upon exiting. To do so:
  • Within Outlook, from the Tools menu, select Options…
  • Click the Other tab.
  • In the window that appears, select the checkbox that says "Empty Delete Items Folder upon exiting”

Q5. How do I delete large messages from my mailbox?
Answer:

To search for messages and attachments over a specified size, follow the directions below to use Advanced Find:

  1. From the Tools menu, choose Mailbox Cleanup…
  2. Click "Find items larger than". You can leave the default value of 250 Kilobytes or increase it to narrow your search to larger messages. (1024 Kilobytes equals 1 Megabyte)
  3. Click Find… -In the Advanced Find window, click view than Arrange By, and then size.

Now that you have a list of messages in the Advanced Find window that are over a certain size, you must choose what you want to do with those messages:

  • You can delete them by Right-Clicking each message in the Advanced Find window and choosing Delete.
  • NOTE: This option will move the message to the Deleted Items folder, but you will need to empty that folder to reduce your over all quota.
  • You can open each message, save its attachment(s) to a local folder, and then remove the attachment(s) from the message. This will allow you to keep the E-Mail message without the attachment counting against your

 

Exchange Quota. Below are the steps for this procedure:

  1. In the Advanced Find window, double-click the message,
  2. Right-Click the attachment(s) and click Save As…
  3. Browse to the folder you would like to save the attachment in and click Save…
  4. Right-Click the attachment(s) and click Remove.
  5. From the message’s File menu, select Save to save the message without the attachment(s).

Q6. How do I archive my old messages?
Answer:

You can manually or automatically archive old messages to your local hard drive. Remember, once you have archived your old e-mail messages to your local hard drive, your messages are no longer stored on the college's servers. Make frequent backups to avoid losing your archived E-Mail messages should your computer's hard drive should fail.


Q7. How do I Automatically archive old items?
Answer:

  1. To archive items automatically in Outlook, go to the Tools menu and select Options
  2. Click the "Other" tab and click the AutoArchive button. Make sure "Run AutoArchive every 14 days" is selected
  3. Modify your setting as needed. If you do personalize your settings, make sure you understand the result of the change, before making the change.

Q8. How do I manually archive old items items?
Answer:

  1. Select the File menu command and choose Archive.
  2. Click on the Folder that you want to archive. (In this example the Inbox was selected)
  3. In the 'Archive items older than' list, choose a date. In this example, items in the Inbox that were created before April 30, 2005 will be archived.
  4. To archive the folder, specify the location and file name for example C:\OutlookArchive\thruApril2005.pst
  5. Click OK. The items in the folder that are older than the specified date are moved out of the folder and into the .pst file.
  6. As you continue to create archive files, Outlook will reuse the same .pst file and append new archived messages to the older ones. You can create other .pst files by changing the name, or simply continue to add E-Mails to the original. -Important: Make frequent backups of your archive files.

Q9. Where should I store or locate my Outlook/Exchange archive?
Answer:

By default AutoArchive saves files at C:\Documents and Settings\Your Profile Name\Local Settings\Application Data\Microsoft\Outlook\archive.pst. For most people this location will be adequate, however, remember to make frequent backups of your archive files.

Information may be seen and changed by going to the AutoArchive page found at: Tools – Options – Other – AutoArchive.


Q10. How can I retrieve my archived E-Mail?
Answer:

  1. From the File menu, choose the Open menu and select Outlook Data File…
  2. Browse to the directory where your .pst file was stored. Select the file and click on the Open button.
  3. Archived Folders will display in Outlook as an additional folder.
  4. Click the plus sign to view the contents of Archived Folders.
  5. Once an Archive Folders exists just select the messages you wish to archive and drag and drop them to the appropriate Archive Folder as show below.
  6. Once you are done viewing your Archived Folders you might want to close this folder. To do this, Right-Click Archived Folders and choose Close "Archive Folders".

Q11. How can I view my mailbox size information?
Answer:

You can check your mailbox size information by using the mailboxcleanup tool in Outlook 2003.

  1. From the Tools menu, select Mailbox Cleanup…
  2. Click the View Mailbox Size.

 ‭(Hidden)‬ EasyTabs

 Spam Information

Q1. What is SPAM?

Answer:
Spam is like the seemingly endless stream of flyers your get in your home mailbox every week. You never asked for these advertisements, chances are you throw them away without ever looking at them. Spam is the e-mail equivalent of this; with one very important difference… All the mail in your home mailbox box comes through the U.S. postal service and postage had to be paid. This is a simple but effective way of keeping a large amount of “junk mail” out of your mail box.

The Internet however, is free. E-mail addresses can be obtained from any number of places (many of them for free) and can be obtained under false pretenses. These Spammers can then send out bulk messages to lists of e-mail addresses they purchase online.


Q2. Why am I getting these messages?

Answer:
Spammers can acquire e-mail addresses using any of several methods, the most common of which is to purchase them online. But how do the people they buy these e-mail address list get them? Companies that sell “spam lists” acquire their targets by running “Harvesters” …These are programs that comb the Internet for e-mail addresses by looking for the distinctive mailto:Email@Email.com tag commonly used in web pages and applications. What does this mean? Quite simply it means that every time you use your e-mail address to buy something online, chat, join a message board or even adding an “E-mail Me” line to your web page, you are potentially giving your address away to spammers.


Q3. What should I do with Spam Messages?

Answer:
The best thing to do with Spam is simply delete it. Don’t open it, don’t click on anything in the message, and do not reply to the sender with a scathing letter about how much you detest them for sending you unsolicited mail. Doing the latter will result in your receiving more spam than before because in replying to the sender you validate that your address is being read by a human being with a pulse.


Q4. How do I identify Spam?

Answer:
It is usually pretty simple to determine whether a message is Spam or not by simply scanning the e-mail address or subject line of incoming messages in your e-mail client. Spam usually comes from a nonsensical address and can contain a nonsensical subject line. Both of these are clear indications of spam (or worse a virus), and should immediately be deleted. Additionally, here at EPCC, any e-mail that does not originate within EPCC, but instead comes from the Internet, is tagged with a “<” at the beginning of the e-mail address and a “>” at the end (e.g.: ). This will not necessarily tell you whether or not the e-mail message is Spam, but it is a good indicator that no one at EPCC sent it to you.



EPCC has implemented spam filtering software. Although it is not perfect and will not identify all instances of spam, it will identify a good portion of it. Obvious spam will be deleted or blocked by the spam filter. Suspected spam will be placed in the “Junk E-Mail” folder of your Microsoft Outlook or OWA E-Mail client for 30 days after which it is automatically deleted. Items in your Junk E-Mail folder should be scanned, deleted, left there, or if you decide that the message is not spam, you can customize your Microsoft Outlook or OWA E-Mail client to put E-Mail from that sender into your normal “Inbox”.

If you have any questions please call the Service Desk at 831-6440.


 Student FAQs

Q1. How do I login to Blackboard?
Answer:

Login The Online Internet course web site address: http://epcc.eduprise.com

  1. Connect to http://epcc.eduprise.com 
  2. Click on the "Log on to myWebCT" link

Type in your ID and password and click the Login button. Clicking the Login button will take you to your "myWebCT" homepage, which will list your classes. Click on the class name to access your classes.


Q2. How do I change my password for Smart Start Network (Luminis/E-Mail) and Blackboard?
Answer:

There are several ways to access the site where you can change your Pipeline/Blackboard Password.


  1. Go to the EPCC Home Page
  2. On the left Side of the Page you will find a list of links to other pages.
  3. Hold your mouse over the link and a side list will appear.
  4. Find the link called Online Registration and Click on it.
  5. The Online Registration Page will appear
  6. Login using your current User ID and Password
  7. When you Login, the Main Menu will be your current screen.
  8. In the Main Menu Click on Personal Information.
  9. The Personal Information window will appear.
  10. In Personal Information click on Change Your PIN to change your current password.
  11. You will be prompted to type in your old Password, and then to type in the new one.
  12. When you are finished click on Change PIN.
  13. Your New password should take effect immediately.

The second way you can go about changing your Password is as follows:

  1. Start out on the EPCC Website.
  2. On the top of the Main Screen, there are drop downs, Hold your mouse over the link called Students.
  3. Scroll down to Registration, Left click on it.
  4. Login using your current User ID and Password.
  5. When you Login the Main Menu will be your current screen.
  6. In the Main Menu Click on Personal Information.
  7. The Personal Information Menu will appear.
  8. In Personal Information Click on Change Your PIN to change your current Password.
  9. You will be prompted to type in you Old Password, and then to type in your new Password.
  10. When you are finished, Click Change PIN.
  11. Your New Password should take effect Immediately.

Q3. What is Blackboard?
Answer:

Blackboard is a learning management system that enables instructors to create and manage web-based learning activities and course materials. Some of the Blackboard course tools include a bulletin board, chat room, email, grade book, quizzing tools, interactive calendar, and tools for incorporating and linking content.



Q4. What do I need to access Blackboard?
Answer:

To access your online courses:

You need

 

  • Your ID
  • Your Password
  • The Online course web site address

Q5. How do I register for classes?
Answer:

  1. First go to the EPCC Home Page.
  2. Then at the top hold your mouse over the drop down called Students.
  3. Scroll down to Online Registration, left Click.
  4. Login in, Using your EPCC Student ID, or Social Security Number as your User Id, And using your current PIN number.
  5. The Main Menu will appear.
  6. Find the link called Student and Financial Aid, Click on it.
  7. Then find the link called Registration, Click on it.
  8. Then find the link called Registration Add/Drop Classes, Click on it.
  9. Select the Semester, then Click Submit.
  10. If you have any holds on your record, a screen will appear that says "You may not Add or Drop any classes due to holds on your records.
  11. Click View Holds to view the holds that are on your file.
  12. You will need to visit/call the department which has your hold in order to have it cleared.
  13. If you do not have any holds, another screen will appear.
  14. At the bottom of the page there will be a place to enter the Course Number.
  15. When you enter the Course Number, the course should appear in the screen below.
  16. It will show the availability of the class.
  17. You can continue to add/drop classes to your schedule until you complete your class choices.
  18. When you are finished adding classes, go back to the Registration Page.
  19. Click the link that is called "Click to Complete Your Registration/Fee Assessment".
  20. You will be prompted with a way of payment.
  21. You will have completed your online registration.

Q6. How do I get my ID?
Answer:

EPCC students use the same ID/User Name to login to the Campus Pipeline Web Portal and Online Internet courses. The web site listed below is used to look up your ID and login to the Campus Pipeline Web Portal, but will not provide access to your Online Internet courses. The online Internet courses web site address is listed in the Login section.

The Campus Pipeline Web Portal web site address:
https://pipeline.cp.epcc.edu/cp/home/displaylogin



Q7. How do I get my password?
Answer:

Get your Password

New students - your password is your birth date in MMDDYY order with no punctuation , an example is 010279. Returning students if you have changed your password from your birth date, use your current * password.

*The online registration and online students services system called "The EPCC Banner System" uses the term PIN instead of password. The terms password and PIN are the same.



Q8. How do I turn on the wireless on my computer?
Answer:


  1. Go to the start menu located on the bottom left corner of your screen, left click.
  2. When the menu appears, find the folder called Control Panel, left click on it.
  3. In the Control Panel find the icon called Network Connections, double left click.
  4. Right click on Wireless Connections, and scroll down to Properties, left click.
  5. The Wireless Connection Properties will appear, on the top right left click on Configure.
  6. On the top of the Wireless Configuration Screen, left click on Advanced.
  7. This screen will show you on the right hand side whether the Wireless on you computer is turned off or on.
  8. If the Wireless is turned off, left click on the arrow next to Wireless Off and left click
  9. Wireless On.

Q9. How do I verify that I am connected to the EPCC wireless?
Answer:


  1. Go to the "start" menu located at the bottom left corner of your desktop.
  2. In the "Start" menu find the folder called "Control Panel", left click on it.
  3. In Control Panel look for the icon called "Network Connections", double left click on it.
  4. In "Network Connections" find the icon called "Wireless Connecitons", right click on it.
  5. Scroll down to "Properties", left click on it.
  6. In the "Wireless Connection Properties", go to the tab called "Wireless Networks", left click on it.
  7. In "Wireless Networks", left click on "View Wireless Networks".
  8. A "Wireles Network" list will appear, left click on "Refresh Network List".
  9. Select the connection called "EPCC", it will tell you on the right of the network name is you are "Connected".
  10. If you are not connected, click on "EPCC" and click "Connect" down at the bottom right corner of the screen.

Q10. How do I access the internet?
Answer:

  1. Go to the "Start" menu located on the bottom right corner of your desktop.
  2. Scroll to "Programs" or "All programs".
  3. Find the Icon called "Internet Explorer", double left click on it.
  4. This will allow you to access the internet.

Q11. How do I access the control panel?
Answer:

  1. Go to the "Start" menu located on the bottom left corner of your decktop screen.
  2. Find the folder called "Control Panel", left click on it.
  3. The "Control Panel" screen will appear.

Note: there are two different views you can use to view the Icons in the Control Panel, the Category View, and the Classic View. All Instructions in the Wireless FAQ's are done in Classic View. To change views find the Change View to Classic or Category icon located on the left side of the window.


Q12. Where is the wireless coverage of EPCC?
Answer:

The wireless coverage of EPCC is located on all campus'. The signal will vary depending on where you are. The strongest wireless connection is in classrooms and near computer labs.


Q13. What do I need to establish a wireless connection?
Answer:

You need a Wireless Anteanna located inside of your laptop computer, or computer tower to be ablet to esatblish a wireless connection.


Q14. Is there a charge to use to EPCC wireless connection?
Answer:

No there is no charge to use to EPCC wireless connection. When signing in, for people who are not students, are able to log in as guest.


Q15. What is my user name and password to access the EPCC wireless network?
Answer:

Your User Name is the I.D. you use to access pipeline or banner, or the I.D. If you do not know your user you can contact the Help Desk at EPCC (915) 831-6440.

Your Password is "EP-" then your birthday "MMDDYR". The final password should look like "EP-mmddyr" For faculty it will be you Active Directory password.

For Guest users we ask you to put in a Valid E-mail address for your "User Name", and the password is "guest".


Q16. Am I required to log in with my User ID?

Answer:

 

No, you are not required to login with your User I.D. and Password. You may use Guest as your User Name and Guest as your Password to remain anonymous.


Q17. How do I sign into the EPCC Wireless Network?

Answer:

  1. Go to the "Start Menu" lecated on the bottom right corner of your desktop screen.
  2. Go into "Programs" and click on "Internet Explorer"
  3. In "Internet Explorer", a "Security Alert" will automatically appear.
  4. Read the Security Alert and left Click "Yes"
  5. EPCC will then ask you to "Login", please read the information provided in the "Read This
  6. First" before logging in.
  7. Left click "Read This First" and a new window will appear.
  8. When you are finished reading the information, left click the red X located at the top right corner of your screen.
  9. The Login screen will reappear.
  10. Type in your User Name and Password in the fields provided and left click "Continue"
  11. The EPCC Wireless Network Acceptable Use Policy, will then appear on your screen.
  12. Please Read the information, and click "Accept"
  13. An EPCC Login Confirmation screen will appear and give you your Login time information.
  14. You are now successfully connected to the EPCC Wireless Network.
  15. Please sign off when you are through using the internet connection.

Q18. How do I connect to the EPCC wireless network using a Mac Laptop?

Answer:

  1. Click on the pie shaped icon(wireless icon) in the upper right hand side of the desktop.
  2. Select "Turn AirPort On" if it is not already selected.
  3. The Icon should show black bars which indicates the radio is on and in range of a wireless access point.
  4. Click on the Apple in the upper left area of the desktop.
  5. Select "System Preferences"
  6. Click on the "Network" Icon to access the network settings.
  7. Highlight the "AirPort" selection by clicking on it once.
  8. Click on the "Configure" button to enter the AirPort configuration screen.
  9. Select the "AirPort" option in the Show: dropdown menu.
  10. Select "A specific network" on the By default, join: dropdown menu.
  11. Enter the following in lowercase in the Network box: EPCC
  12. Ensure the password box is blank (empty).
  13. Click on the "Apply Now" button.

Q19. What is Smart Start Network?

Answer:

 

Smart Start Network is an internet use for students at EPCC. You can send e-mails, keep a calendar, and keep in touch with teachers about grades and homework assignments.


Q20. How do I login to Smart Start Network?

Answer:

  1. First go the EPCC Webpage.
  2. On the left side of the page, find the link called Online Services, hold your mouse over it.
  3. A slide out will appear.
  4. Find the Link that is called E-Mail (Smart Start Network), left click on it.
  5. Login using your User Name and Password.

Q21. What is my User Name?

Answer:

 

You can find your user name by going to the Main Login Screen of the Smart Start Network and clicking on the Click Here link, under "How do I get my User Name and Password? located on the left side of your screen.


Q22. Can I send E-mail's to anyone outside EPCC?
Answer:

 

Yes, you can send E-mail's to anyone inside of EPCC and out.

 

 


 Faculty/Staff FAQs

Q1. How can I Archive E-Mails using Outlook Web Access?
Answer:

OWA does not have an archive feature.


Q2. How do I access my E-mail?
Answer:

  1. Open your web browser
  2. Type http://mail.epcc.edu in the address box. The Connect to mail.epcc.edu dialog box will display. Enter your User Name and Password and click OK.

Q3. Can I access my E-mail from home?
Answer:

You can access OWA from any computer with an Internet access, including public access terminals such as cafes that offer Internet access to patrons. As a general rule, use Outlook Web Access only from locations you trust.


Q4. Why do I have to keep Loggin in?
Answer:

To help protect your mailbox from unauthorized access, OWA automatically closes its connection to your mailbox after a period of inactivity. This is particularly important if you use OWA at a public-access computer. If your session expires refresh your browser and log in again.


Q5. Can I use Netscape?
Answer:

You can use Microsoft Internet Explorer or Netscape Navigator Web browsers. To use the complete set of features available with OWA, use the latest version of your preferred Web browser.


Q6. Can I just close the browser window when I am done?
Answer:

When you finish using Outlook Web Access, be sure to click Log Off in the toolbar, and then close all browser windows. Logging off helps prevent someone else from using the computer to access your mailbox.


Q7. What happens to an attachment that I open on a public computer?
Answer:

Attachments you open from a message are downloaded from your mailbox on the server and stored on the computer you're using. If you need to open an attachment you don't want anyone else to read, save the attachment to a folder or a location you can easily find, such as the desktop. Remove saved copies of any attachments you open. Delete the attachment if you saved it, and then empty the recycle bin or trash.


Q8. When are attachments safe to open?
Answer:

If you need to open an attachment, make sure that the computer is running virus protection software. If it isn't, find another computer, or don't open the attachment. Attachments are a common method for spreading computer viruses. Open attachments only from people you know and trust.


Q9. Is logging out the only thing I need to do once I am finished?
Answer:

Clear the browser's cache before you close the browser. This is particularly important if you opened any attachments while you were working. For example, if you're using Microsoft Internet Explorer, select Internet Options from the Tools menu. In the Temporary Internet files section, click Delete Files. Close the Internet Options dialog box, and then refresh the browser.


Q10. What should I do if the computer locks up and I can't close the browser?
Answer:

If the computer won't allow you to close the browser by the usual means, press CTRL+ALT+DELETE (if you're using Microsoft Windows) and end the browser process from the Task Manager. Log off from the operating system.


Q11. How can I stop all that Junk Mail?
Answer:

OWA helps you control unwanted and unsolicited messages by allowing you to create lists of trusted and untrusted e-mail addresses and domains and block links to external content that can make you the target of junk e-mail.


Q12. If I block a domain can I allow certain addresses to be delivered?
Answer:

When checking incoming messages, your junk e-mail filter gives precedence to e-mail addresses over domains. For example, suppose the example.com domain is on your Blocked Senders List and the address someone@example.com is on your Safe Senders List. The address someone@example.com will be allowed into your Inbox, but all other e-mail addresses with the domain example.com will be sent to your Junk E-mail folder.


Q13. What is the Safe Senders List?
Answer:

Safe senders are people and domains you want to receive e-mail messages from.


Q14. Where can I locate the Safe Senders List?
Answer:

In the Navigation Pane:

  1. Click Options.
  2. Select the Filter Junk E-mail check box, under Privacy and Junk E-mail Prevention.
  3. Click Manage Junk E-mail Lists. The Safe Senders List is displayed by default.

Q15. Can I add a sender of an opened message to my Blocked Sender's List?
Answer:

Yes, right-click the message in your Inbox or the sender's name in an open message, and then select Add Sender to Blocked Senders List. When you do this, Outlook Web Access also moves the message to your Junk E-mail folder.


Q16. What is a Web Beacon?
Answer:

A Web beacon is an image that uses cookies to track activity; it’s a mechanism that can make you the target of unsolicited e-mail messages.


Q17. Can I prevent Web Beacons?
Answer:

In the Navigation Pane:

  1. Click Options.
  2. Select the Block external content in HTML e-mail messages check box, under Privacy and Junk E-mail Prevention. Setting this option also removes Web beacons from your replies and forwarded messages.

Q18. How do I rename a folder?
Answer:

Right-click the folder in the Navigation Pane and then select Rename.


Q19. How can I create a folder?
Answer:

Right-click any folder and then select New Folder. Although not required, you should right-click the folder that will contain your new folder. If you want to make a new subfolder for a parent folder, right-click the parent folder. To create a new folder from anywhere in Outlook Web Access, select Folder from the New menu on the toolbar.


Q20. How do I delete a folder I no longer use?
Answer:

Right-click the folder you want to delete, and then click Delete. When asked if you want to delete the current folder, click OK. When you delete a folder, it is moved to the Deleted Items folder. The folder isn't permanently removed until you delete it from that folder. **


Q21. How do I move or copy a folder?
Answer:

Right-click the folder you want to move or copy:

  1. Click Move/Copy.
  2. Click the destination folder in the Move/Copy Item dialog box,
  3. Click Move or Copy.

You can also move or copy folders by dragging them. To move a folder:

  • Simply drag it to the destination folder in the Navigation Pane. To copy a folder:
  • Press CTRL and drag the folder to the destination folder in the Navigation Pane.

Q22. What does a search look for?
Answer:

Outlook Web Access allows you to search for messages, appointments, and other items in your mailbox. Searches can be based on one or more message characteristics, including the people who sent or received a message, or specific text in the subject line or body of a message. You can choose to search just the current folder or any subfolders within the folder.


Q23. What is the navigation pane?
Answer:

The Navigation Pane is located on the left side of the screen and is made up of two areas: an expandable folder list that provides access to your personal Outlook Web Access folders, your Inbox, and Calendar and a set of shortcut buttons.


Q24. What does the plus sign next to the folder mean?
Answer:

The folders are displayed in a hierarchy that you can expand to view the folder contents or collapse to view only the top-level folder. The plus sign icon next to a folder indicates that the folder contains other subfolders. To view the subfolders, click the plus sign.


Q25. What are the bottons at the lower end of the navigation pane?
Answer:

The set of buttons provide one-click access to your Inbox, Calendar, Contacts, Tasks folders and public folders. The Options button allows you to set user options, such as calendar or task reminders.


Q26. Can I move the shortcut buttons to see more of the folder list?
Answer:

A horizontal splitter bar located between the folder list and the buttons allows you to collapse the buttons into a button tray.


Q27. If I get a Power Mac, will I still be able to get my mail?
Answer:

You can access OWA using UNIX, Apple Macintosh, or Microsoft Windows-based computers.


Q28. How can I view my mailbox size information?
Answer:

You can check your mailbox size information by using the mailboxcleanup tool in Outlook 2003.

  1. From the Tools menu, select Mailbox Cleanup…
  2. Click the View Mailbox Size.

Q29. What happens when the size of my account is near the quota?
Answer:

Issue Warning at (180MB)

When a user’s mailbox exceeds 180MB, the user will receive an E-Mail alert to delete messages from the mailbox.

Prohibit send at (200MB)

When a user’s mailbox exceeds 200MB, the user will receive an E-Mail alert to delete messages from the mailbox. In addition, the user is unable to send any E-Mail until the mailbox size is reduced below the specified limit.

Prohibit Send and Receive at (220MB)

When a user’s mailbox exceeds 220MB, the user will receive an E-Mail alert to delete messages from the mailbox. In addition, the user is unable to send any E-Mail until the mailbox size is reduced below the specified limit, and any incoming E-Mail is returned to the sender with a non-delivery report (NDR).


Q30. What can I do to quickly free up disk space to regain my ability to send E-Mail?
Answer:

  1. Delete any unneeded messages
  2. Check all folders for large messages and attachments and delete any unneeded messages
  3. Empty the Deleted Items folder

Q31. How do I delete messages?
Answer:

You can delete messages by Right-Clicking each message and choosing Delete. NOTE: This option will move the message to the Deleted Items folder, but you will need to empty that folder to reduce your overall quota.


Q32. How do I empty the Deleted Items folder?
Answer:

Any mail you’ve deleted from your Inbox (or any other folder) is not really gone until you empty the Deleted Items folder:

  1. To empty the entire Deleted Items folder, from the Tools menu, select "Empty Deleted Items Folder".
  2. If you wish, you can set Outlook to automatically delete items in Deleted Items folder upon exiting.

To do so:

  • Within Outlook, from the Tools menu, select Options…
  • Click the Other tab.

 

In the window that appears, select the checkbox that says "Empty DeleteItems Folder upon exiting”


Q33. How do I delete large messages from my mailbox?
Answer:

To search for messages and attachments over a specified size, follow the directions below to use Advanced Find:

  1. From the Tools menu, choose Mailbox Cleanup…
  2. Click "Find items larger than". You can leave the default value of 250 Kilobytes or increase it to narrow your search to larger messages. (1024 Kilobytes equals 1 Megabyte)
  3. Click Find…
  4. In the Advanced Find window, click view than Arrange By, and then size.

Now that you have a list of messages in the Advanced Find window that are over a certain size, you must choose what you want to do with those messages:

  • You can delete them by Right
  • Clicking each message in the Advanced Find window and choosing Delete.
  • NOTE: This option will move the message to the Deleted Items folder, but you will need to empty that folder to reduce your over all quota.
  • You can open each message, save its attachment(s) to a local folder, and then remove the attachment(s) from the message. This will allow you to keep the E-Mail message without the attachment counting against your Exchange Quota. Below are the steps for this procedure:

 

  1. In the Advanced Find window, double-click the message,
  2. Right-Click the attachment(s) and click Save As…
  3. Browse to the folder you would like to save the attachment in and click Save…
  4. Right-Click the attachment(s) and click Remove.
  5. From the message’s File menu, select Save to save the message without the attachment(s).

Q34. How do I archive my old messages?
Answer:

You can manually or automatically archive old messages to your local hard drive. Remember, once you have archived your old e-mail messages to your local hard drive, your messages are no longer stored on the college's servers. Make frequent backups to avoid losing your archived E-Mail messages should your computer's hard drive should fail.


Q35. How do I Automatically archive old items?
Answer:

  1. To archive items automatically in Outlook, go to the Tools menu and select Options
  2. Click the "Other" tab and click the AutoArchive button. Make sure "Run AutoArchive every 14 days" is selected
  3. Modify your setting as needed. If you do personalize your settings, make sure you understand the result of the change, before making the change.

Q36. How do I manually archive old items items?
Answer:

  1. Select the File menu command and choose Archive.
  2. Click on the Folder that you want to archive. (In this example the Inbox was selected)
  3. In the 'Archive items older than' list, choose a date. In this example, items in the Inbox that were created before April 30, 2005 will be archived.
  4. To archive the folder, specify the location and file name for example: C:\OutlookArchive\thruApril2005.pst
  5. Click OK. The items in the folder that are older than the specified date are moved out of the folder and into the .pst file.
  6. As you continue to create archive files, Outlook will reuse the same .pst file and append new archived messages to the older ones. You can create other .pst files by changing the name, or simply continue to add E-Mails to the original.
  7. Important: Make frequent backups of your archive files.

Q37. Where should I store or locate my Outlook/Exchange archive?
Answer:

By default AutoArchive saves files at C:\Documents and Settings\Your Profile Name\Local Settings\Application Data\Microsoft\Outlook\archive.pst. For most people this location will be adequate, however, remember to make frequent backups of your archive files.

Information may be seen and changed by going to the AutoArchive page found at:

Tools – Options – Other – AutoArchive.


Q38. How can I retrieve my archived E-Mail?
Answer:

  1. From the File menu, choose the Open menu and select Outlook Data File…
  2. Browse to the directory where your .pst file was stored. Select the file and click on the Open button.
  3. Archived Folders will display in Outlook as an additional folder.
  4. Click the plus sign to view the contents of Archived Folders.
  5. Once an Archive Folders exists just select the messages you wish to archive and drag and drop them to the appropriate Archive Folder as show below.
  6. Once you are done viewing your Archived Folders you might want to close this folder. To do this, Right-Click Archived Folders and choose Close "Archive Folders".

Q39. What is SPAM?
Answer:

Spam is like the seemingly endless stream of flyers your get in your home mailbox every week. You never asked for these advertisements, chances are you throw them away without ever looking at them. Spam is the e-mail equivalent of this; with one very important difference… All the mail in your home mailbox box comes through the U.S. postal service and postage had to be paid. This is a simple but effective way of keeping a large amount of “junk mail” out of your mail box.

The Internet however, is free. E-mail addresses can be obtained from any number of places (many of them for free) and can be obtained under false pretenses. These Spammers can then send out bulk messages to lists of e-mail addresses they purchase online.


Q40. Why am I getting these messages?

Answer:

 

Spammers can acquire e-mail addresses using any of several methods, the most common of which is to purchase them online. But how do the people they buy these e-mail address list get them? Companies that sell “spam lists” acquire their targets by running “Harvesters” …These are programs that comb the Internet for e-mail addresses by looking for the distinctive mailto:Email@Email.com tag commonly used in web pages and applications. What does this mean? Quite simply it means that every time you use your e-mail address to buy something online, chat, join a message board or even adding an “E-mail Me” line to your web page, you are potentially giving your address away to spammers.


Q41. What should I do with Spam Messages?
Answer:

The best thing to do with Spam is simply delete it. Don’t open it, don’t click on anything in the message, and do not reply to the sender with a scathing letter about how much you detest them for sending you unsolicited mail. Doing the latter will result in your receiving more spam than before because in replying to the sender you validate that your address is being read by a human being with a pulse.


Q42. How do I identify Spam?
Answer:

It is usually pretty simple to determine whether a message is Spam or not by simply scanning the e-mail address or subject line of incoming messages in your e-mail client. Spam usually comes from a nonsensical address and can contain a nonsensical subject line. Both of these are clear indications of spam (or worse a virus), and should immediately be deleted.

Additionally, here at EPCC, any e-mail that does not originate within EPCC, but instead comes from the Internet, is tagged with a “<” at the beginning of the e-mail address and a “>” at the end (e.g.: ). This will not necessarily tell you whether or not the e-mail message is Spam, but it is a good indicator that no one at EPCC sent it to you.


Q43. I am having problems with my installed application. I am receiving errors that I do not understand.
Answer:

If the application has just been installed, it is possible of an incompatibility that is causing your problems. Many times the manufacture of the program is aware and will put out updates to their programs that will fix these issues. Information Technology has made a commitment to make sure that the programs we use here at EPCC have local resources available to provide these updates.

If this is an application that was working and is no longer, it may need to be reinstalled or there may be other unknown problems with the Operating System. You can contact the IT Help Desk at x6440 or 831-6440 or at ithelpdesk@epcc.edu to place a Work order and arrange for a PC Technician to perform troubleshooting at your campus location.


Q44. How can I be sure that my version of Windows is secure?
Answer:

Since Microsoft is committed to security, they frequently issue security fixes for not only the Windows Operating System family but for many of their applications including Office.


Q45. What is the difference between Windows XP Home and Windows XP Professional?
Answer:

With more and more talk about Windows XP, many are starting to wonder what the deal is with the newest member of the Windows family from Microsoft. Windows XP will have four different versions to it. Those will be Windows XP Home, Windows XP Professional, and Windows.NET Server Family. The Server editions will obviously be for computers to be in a server setting. These will include options to take advantage of Active Directory, multiprocessors, and access higher amounts of RAM memory. The other two versions of Windows XP will more more prevalent for EPCC and for home computers. Windows XP Home Edition and XP Professional will be the combination of the Windows 9x and Windows NT/2000 platforms. These will have the support of all vendors, such as Dell, for all legacy devices along with future support for software and so on. Windows XP Home and Professional versions are almost the same, however there are several differences. Here are what Windows XP Professional does support and what Windows XP Home does not:

· Remote Desktop
· Offline Files and Folders
· Encrypting File System
· Granular Access Control
· Ability to join a Windows NT or Windows 2000 domain
· Support for Group Policy and Roaming Profiles
· Software Installation and Maintenance
· Installation using Remote Installation Services (RIS)
· Multi-language support
· Multiprocessor support
· Multiple Monitors support
· Backup and dynamic disks
· Upgrade from Windows NT/Windows 2000
· Advanced networking support


Q46. How can I install programs made only for Windows 95 or 98 in Windows 2000?
Answer:

If you need an application installed, and it never was certified to run in Windows NT or 2000, there is an application available on the Windows 2000 CD that makes installing this easy. On the Windows 2000 CD, there are two files marked APCOMPAT.EXE (located in the SUPPORT folder) and APCOMPAT.IN_ (located in the i386 folder). You can find these by clicking on START, SEARCH, and the choose FILES OR FOLDERS. When the following dialog box comes up, simply type in APCOMPAT and search on the CD for the two files.

These two files should be copied to a new folder on your computer for easy use. Once copied over, you can use this application to install any program in a special compatibility mode which will make the program install as if it the chosen version of Windows! Below is the APCOMPAT screen. Simply choose the program you want to install by selecting the SETUP file either on the CD or diskette, choose Windows 98 (if that what the program asks for), and then click OK. This application will run the SETUP installation and the install should go without problems! Take care when using this program as various settings can cause your system to become unstable!


Q47. How do I choose a computer?
Answer:

It is up to the Department Head to decide which computer you should buy. This is only the minimum requirements the Information Technology recommends for your computer. this recommendation is for both desktops and laptops computers.

Minimum Recommended

  • CPU: Pentium III/733 MHz
  • RAM: 256 MB
  • Hard Drive: 10 GB
  • Operating System: Windows 2000 or greater

Q48. What is Audix?
Answer:

Audix is EPCC’s voice messaging service. When you login to Audix, it will only give you three attempts to enter the correct password. If it does not recognize the password, it will lock you out and will tell you to call the system administrator for help. When you call the repair line, leave your name, extension and a call back number if possible so we can assist you. We can only unlock Audix mailboxes for your extension.

 

  • Repair line: 831-2990
  • Messages: 5 days after opening 15 days if unopened

Q49. What do I dial to access Audix?
Answer:

From on campus simply dial extension 2099.
From off campus call 831-2099


Q50. What is my password to access Audix?
Answer:

The Telecommunications department and its personnel do not know what password you have entered.
If you have never had a password before the default password is #.


Q51. How do I change my password?
Answer:

Dial 2099
Enter your extension + the #
Enter your Password + the #
Press 5
Press 4
Enter new password (up to 15 digits, 0 through 9, must be non-consecutive) then press #
Enter new password again and press #


Q52. How do I send calls?
Answer:

Sends your calls to a predetermined extension specified by the user when your phone is set up.

To Activate:

Press the button and then the 3 or press the send calls button.

To Deactivate:

Press the button and then the 3 or depress the send calls button


Q53. How do I forward a call?
Answer:

You manually forward your calls to a selected number inside or outside the college. Call forwarding over rides the send – calls feature.

Forwarding
Pick up the receiver from the phone you are forwarding press the # 2 and then the number you are forwarding to. (If you are forwarding off campus remember to include the 9 first).

Removing
call forward Must be removed from the phone you originally forwarded from. With the receiver up press # 0 (you will hear 3 beeps, confirmation tones).


Q54. How do I dial to a phone on campus?
Answer:

Last four Digits Only
Off Campus: 9 + number


Q55. How do I dial for long distance call?
Answer:

Dial 9 + 0 + authorization code for the outside operator.
Long Distance Provider for the college is Texan
Long Distance dialing
Dial 9(outside line) + 1 + area code + Number (three beeps) + Authorization Code.


Q56. How do I fax to a long distance number?
Answer:

9(outside line) + 1 + area code + fax number + 1st Pause + authorization code + start button.


Q57. How do I make an international call?
Answer:

9(outside line) + 011 + country code + city code + phone number (3 beeps) + authorization code. On International calls there may be a longer that usual pause before the three beeps.


Q58. Are any of the calls I make charged?
Answer:

Yes, the following type of calls are charged:
Local (El Paso Area)
9 + 1 = 411 + authorization code.
Long Distance information
9 + 1 = area code of the city you are trying to reach + 555-1212 (three beeps) = authorization code.


Q59. How do I change my password for Active Directory (network logon)?
Answer:

The first way you can change your Active Directory Password.

  1. First go to your Outlook Web Access.
  2. Login to your account.
  3. On the left hand column, at the very bottom, there is a link called Options, left click it.
  4. A screen will appear.
  5. Scroll down the page and look for the Password Options.
  6. Click on Change password.
  7. You will be prompted to enter your Account, Old Password, and New Password.
  8. Once you have completed this, click ok.
  9. Your new password will take effect immediately.

The second way to change your Active Directory Password.

  1. Logon to any computer at EPCC that is able to connect to the Domain.
  2. As soon as you logon, press CTRL ALT DELETE.
  3. A Window will appear.
  4. Click on Change password.
  5. You will be prompted to enter your Account, Old Password, and New Password.
  6. Once you have completed the fields, press OK.
  7. You New Password will effect immediately.

Q60. How do I connect to a Dialup Connection using Windows XP?
Answer:

  1. Select start, and go to settings. Then left click on Control Panel.
  2. Find the Icon called Network Connections and double left click on it.
  3. Click on create new connection.
  4. Click next.
  5. Click on connect to the internet then click next.
  6. Click on set up my connection manually, then click next.
  7. Click on Dial Up Connection, and click next.
  8. Type in the HNC Ras Local for local connection of HNC Ras 800 for a long distance connection then click next.
  9. Type in the local number.
  10. Click on my use only.
  11. Type in user ID and Password, then click next.
  12. Select add a shortcut to this connection to my desktop and then click finish

Q61. How do I connect to the Network using Dialup in Windows 2000?
Answer:

  1. Click the start button, click settings, and choose control panel.
  2. Double click the Network and Dial-up connections icon.
  3. Double click the make new connection icon.
  4. Click the next button.
  5. Select I want to setup my internet connection manually, or I want to connect through a local area Network (LAN).
  6. Click the next button.
  7. Select I connect through a phone line and a modem.
  8. Click the next button.
  9. Click the down arrow on the "select a modem to use to connect to the internet" drop down list.
  10. Click the next button.
  11. Uncheck the "Use an area code and dialing rules" option.
  12. In the telephone number field, type your local access number.
  13. Click the next button
  14. In the User Name field type your user name.
  15. In the Password field type your password.
  16. Click the next button.
  17. In the connection name field type your domain name (i.e. Earthlink).
  18. Click the next button.
  19. Clcik the No Radio button in the "Do you want to setup an internet mail account now" area.
  20. Click the next button.
  21. Check the box next to "To connect to the internet immediately... if you would like to connect right away to the internet.
  22. Click the finish button.
  23. You have successfully configured Windows 2000 to connect to the internet through a Dial Up connection.