Help Desk

The Help Desk assists users with IT issues & requests, and provides general information and directory assistance.

IT Help Desk (915) 831-6440
Mon. - Thurs. 7am - 9pm
Fri. 7am - 5pm
Sat. 9am - 4pm
Sun. Closed

The IT Help Desk provides a variety of services, including:

  • Hardware & Software troubleshooting including live remote assistance
  • Username & password assistance
  • Telephone & voicemail assistance
  • Directory assistance
  • IT work request submissions
  • General registration information


  • If you need directory/operator assistance, please call (915) 831-EPCC.


  • Email us at You will typically receive a response to an e-mail request within three working days. Providing a clear, specific subject line with your message will help us process your request faster.


  • You may visit an ACS computer lab at any campus for assistance.