Human Resources Development

 Workshops

Workshops are available to EPCC employees. If you wish to participate in one of these workshops let your supervisor know, and have your supervisor contact Mari Reyes in the Human Resource Development Office at 831-6386 to schedule training for your department. There must be a minimum of ten participants to conduct a workshop. Most of the workshops are 3 ½ hours.

 

 Ethics

Ethics - The L.O.G.I.C of Right

This video based program teaches the L.O.G.I.C of right, or how to conduct oneself ethically in an organizational setting. The L.O.G.I.C. of right covers laws and regulations, organizational code of conduct, getting another’s perspective, investigating your options, and checking your comfort level.

 

Ethics for the 21th Century

In this workshop the participant will learn the definition of ethics, the difference between ethics and moral behavior, how paradigms influence ethical behavior, how principles and values affect ethical behavior, and how we control our freedom to choose but not the consequences of our behavior. It also introduces the six pillars of ethical behavior.

 

 Change Management

Who Moved My Cheese?

“Who Moved My Cheese?” is a story about how to deal with change. The characters are two little mice, Sniff and Scurry, and two little people, Hem and Haw, beings who are as small as mice but who act a lot like people today. Everyday the mice and the little people spend time in the maze to look for Cheese. The Cheese is symbolic of those things that make us happy, like our jobs, relationships with other people, health, and peace of mind. The maze represents the environment that we live in.

 

Appreciative Inquiry
The traditional approach in dealing with organizational issues has been to identify the problem and fix it. This new approach teaches that to be effective, individuals and organizations should focus on the positive. Consequently, in every human situation something works, what we focus on becomes our reality, reality is created in the moment, there are multiple realities, and the language we use shapes our reality.

(Note: This is an 8 hour workshop) 

Our Iceberg is Melting

Based on the Our Iceberg is Melting book, written by John Kotter, this workshop presents eight simple steps on how to effectively manage change.  These eight steps can be applied to any organization, department, or aspect of life.  Our Iceberg is Melting is based on pioneering work that shows how eight steps produce the needed change in any group.  It’s a story that can be enjoyed by anyone while at the same time provide invaluable guidance for a world that keeps moving faster and faster.

 Customer Service

Connections
Connections is a training workshop intended to sharpen our skills in delivering excellent customer service with a caring attitude to students, faculty, and other staff members of EPCC. The principles can be applied to work or everyday living.

Advanced Connections
Follow up to “Connections.” The program is designed to help participants see the importance of building a service culture on campus and their role in that process. It also teaches how to focus on relationships and the ways that individuals as well as offices work together to provide better service and to make systems, policies , and procedures more user-friendly for staff and customers.

Fish!
Any job can be boring, if your frame of mind allows it to. Fish, is the story of how a group of fish market workers transformed their work environment into an exciting, fun, and motivating place to work at. This story teaches us that work should be fun, engage customers in the playfulness, give customers the feeling that they are being listened to, and motivate employees to have a positive attitude.

Fun is Good
“Fun is Good, “is a workshop about making the workplace a fun place to work at. It teaches how to build relationships and create a sense of community with customers.

Excellence in Customer Service
This workshop teaches that it is the customer who keeps us in business. Therefore it is critical that employees demonstrate a caring attitude toward the customer to insure total customer satisfaction so that the customer will come back again and again to buy your product or service.

 

The Essentials of Great Service

This fun packed video based program injects humor in our ability to learn how to handle customer service issues.  The program teaches what to do to keep customers coming back, like doing something extra, being knowledgeable about the product, anticipating needs, making lasting impressions, taking responsibility,  listening, and determining  customer needs.

 

What do you Say?

This fun packed video based presentation teaches the participant how to behave and how to respond to difficult customer situations.  You will learn what to say when your customer  is disappointed, won’t let you help, when it’s not about business, when you can’t say yes, and  when your customer feels wronged.

 

 Team Building

Work teams and the Wizard of Oz
This workshop uses excerpts from the “Wizard of Oz,” movie to teach team building skills. It demonstrates how the Dorothy, the Scarecrow, the Tin Man, and the Lion, achieve their goal(s) by working together as a team.

The 17 Indisputable Laws of Teamwork
This workshop, taught by John Maxwell, concentrates on 17 principles of teamwork to build teams, empower, and become more effective team players.

(Note: This workshop is 8 hours)

 

Team Building Dynamics

Thousands of volumes have been written on human motivation, behavior, personality differences, and team building.  Understanding people, however, is not rocket science and can be understood by learning some common sense principles.  This enlightening workshop will show you how.

 

Team Player Styles

This workshop identifies the four team-player styles that influence how team members behave in a team setting.  It will help the participant recognize how each team-player style contributes or hinders a team’s progress.  The participants will be able to implement five methods to become a more effective team player and contribute to a team’s success.

 Student Confidentiality

FERPA

Federal Educational Rights and Privacy Act of 1974:
This workshop covers the federal law that governs the release of student records by educational institutions and agencies receiving federal funding. This workshop is specifically recommended for staff personnel that work directly or indirectly with students and student records.


 Creative Thinking

The Power of Ideas

This workshop teaches how to think creatively. Some of the concepts taught are divergent thinking, using your imagination, opportunity thinking, creative guesswork, and brainstorming.

 

 Diversity

Cultural Diversity in the 21st Century
This program teaches the participant to understand what diversity is and how it is reflected in the workplace. The objective of the program is to help the participant value a multicultural, heterogeneous community and understand the impact of various dimensions of diversity on individuals.

 

Clown

This workshop focuses on the stark reality of how sometimes, inadvertently we allow our biases and prejudices to interfere with how we relate and talk to people that may be different from us. The program will enlighten us on how to look beyond race, value a multicultural pluralistic society, communicate more effectively with co-workers, be open to religious and spiritual diversity, and accommodate and work with those with differing abilities.

 

Valuing Diversity at the Interpersonal Level

This video based workshop demonstrates how the diverse workforce that we work in affects our behavior and responses we give to people.  The program focuses on acknowledging and respecting the differences, the importance of clear communication, how our actions can sometimes be misrepresented, and those assumptions can create barriers. 

 

M.E.E.T. on Common Ground: Speaking Up for Respect in the Workplace

This video based program is a thoughtful, straightforward program that provides practical skills that you can use to create a respectful and inclusive workplace. The program teaches you how to recognize and respond professionally and with respect in a variety of real world situations.

 Leadership

The Extraordinary Leader
This is designed to help leaders develop competencies needed to produce extraordinary results in organizations. The workshop proposes that every one can be a leader, whether or not they have the title “leader.” 

 

Keeping the Good Ones

This program is a video based program that teaches the importance of making a positive connection with your employees to improve loyalty, morale, and motivation.  The program focuses on reasons why employees leave, connecting with your employees, appreciating your employees and helping your employees to grow.  The principles taught in this program will help you become a better leader.

 

Leadership Madness

Leadership is a powerful substance that can easily be abused.  The key to using it wisely lies within each of us.  This is the message of this entertaining video based program.  This program teaches six warning signs of ineffective leadership, showing how seemingly insignificant actions can develop into destructive leadership practices.  The program will show you how to be an effective leader.

 

Managing from the Heart

This workshop presents five principles that will help supervisors be more effective managers by being sensitive in how they communicate with the people they lead.  Managing from the Heart is the story of Harry Hartwell, a composite character drawn from the author’s field experience on the front lines of management reform.  Upon completion of this program, the participant will acquire the five principles of caring management.


Managing with Compassion
This workshop teaches how to motivate, build trust, handle conflict, change behavior, and develop listening skills.

The 21 Indispensable Qualities of a Leader
In this workshop John Maxwell teaches 17 indispensable qualities of a good leader: Some of these include character, communication, competence, courage, compassion, etc. He also stresses that if we wish to lead others we must really start by knowing how to lead ourselves first.

(Note: This workshop is 8 hours long)

 

 Human Relationships

 

Brains

“In the fields I have studied, emotional intelligence is much more powerful than IQ in determining who emerges as a leader.  IQ is a threshold competence. You need it, but it doesn’t make you a star.  Emotional intelligence can.” States Warren Bennis in his book, On Becoming a Leader. This workshop introduces four principles that will make us more effective in our relationships with people, self awareness, self management, social awareness, and relationship management.

 

Effective Listening Skills

This workshop teaches the skills to listen effectively.  “The highest compliment that you can pay someone is to listen.”

 

Emotional Intelligence

“We are being judged by a new yardstick; not just how smart we are, or by our training and expertise, but also how well we handle ourselves and each other.” Daniel Goleman, PhD.  This workshop introduces five competencies that will make us more effective in our relationships with people; self awareness, self regulation, self motivation, empathy, and effective relationships.

 

Everybody Wins:  How to Turn Conflict into Collaboration

This video based program teaches people how to turn conflict into collaboration and reach win-win resolutions.  Conflict is everywhere; it is a natural and unavoidable interaction.  Knowing how to manage conflict will make you a more effective person.

 

Generations: Meet for Respect in the Workplace

Every organization in the United States is experiencing a new set of workplace dynamics based upon the phenomenon of four generations working together.  This video based program teaches employees and mangers how to recognize, respond, and resolve differences involving generational issues where productivity, teamwork, and customer satisfaction could suffer if not handled effectively.

 

Insights Personality Assessment

This workshop teaches the four color personality types “blue, gold, green, and orange.”  With a better understanding of our own and other people’s personalities we able to relate and understand better why people behave the way they do.  

 

Managing Difficult People

This workshop teaches how to work with and manage more effectively difficult people.  It also teaches some of the reasons of why people can be difficult, and that to be more effective we also need to work on ourselves.

 

Mixing the Four Generations

This program is a video based program that defines the four generations and their workplace characteristics, you will learn to identify the drivers and value systems of each generation and how those drivers affect motivation and behavior in the workplace.  In addition you will learn how each generation defines success and understand how the differences affect communication and relationships in the workplace.

 

The Abilene Paradox

This workshop teaches the irony of how groups may take action that contradicts with what the members of the group really want.  Everyone goes along without expressing their true feelings because they believe that the decision is the consensus of the group.

 

The Pygmalion Effect

This workshop teaches how to manage the power of expectations.  The philosophy demonstrates that our behavior and actions toward others influence their expectations, behaviors, and performance either positively or negatively.

This training program has been designed to introduce participants to the phenomenon of the self-fulfilling prophecy created by the Pygmalion effect, to help participants  understand how they can apply these principles  to their individual work situations, and to assist them in developing their skills to do so.

 

The Seven Habits of Highly Effective People

Learn the life enriching secrets of Dr. Stephen R. Covey:   “Begin with the end in mind, be proactive, put first things first, seek win-win, and seek first to understand then to be understood, synergy, and sharpen the saw.”  These are proven principles that will help you become a better person.

 

Whale Done

This program teaches some effective steps to work effectively with people and build trust.  It also gives some tips on how to positively handle critical employee misjudgments.  Upon completion of the program the participant will be able to explain the impact that positive relationships can have on the organization, identify ways to build trust, implement five steps to re-direct people, and implement the four steps to build trust.

 

Winning with People

 By John Maxwell

Discover people principles that will work for you every time.  In this video based training, John Maxwell introduces 25 principles that teach us how to manage our relationship with people more effectively.  More people lose their jobs not because they do not have the skills, but because they cannot get along with others.

 

Working with You Is Killing Me

The workplace is a volatile environment where people sometimes rub each other the wrong way.  Although it is usually unintentional, erratic, or emotional behavior can invade a person’s workplace and rattle their nerves.  Learning how to identify and handle any work relationship that holds you back is the purpose of this workshop.

 

Work-Smarts:  How to Get Along, Get Noticed, and Get Ahead

This video based program will provide participants the opportunity to explore and enhance their skills in areas that will positively impact their work environment.  The four main strategies that are covered are: being positive and proactive, being accountable and flexible, being cooperative and respectful, and communicating and active listening.