Distance Learning Support Services
Student Support 

Welcome Students to El Paso Community College Distance Learning Support Services Technical Support for Students. This page will help you find the answers to technical questions you may have regarding Blackboard. Click below to find more information on how to use Blackboard and resolve any issues you may be having.

 Respondus LockDown Browser - Online Proctored Testing

You may be required to take Proctored Online Tests. Respondus LockDown Browser (LDB) is the software provided to students. LDB is a secure browser for taking tests in Blackboard. It prevents printing, copying, going to another URL, or accessing other applications during a test. If your instructor requires Respondus LockDown Browser to be used, you will not be able to take the test with a standard web browser. Respondus LockDown Browser should only be used for taking Blackboard tests. It should not be used in other areas of Blackboard.

Respondus Monitor is an addition to the LDB. If used, you will be required to use a webcam, which will record you during an online exam. Please refer to the Student Quick Start Guide below for more information on how to download and setup  Respondus LockDown Browser and Respondus Monitor.

Respondus LockDown Browser Video

Student Quick Start Guide (PDF)

 Blackboard Help

Need help with Blackboard Learn, the app or Collaborate Ultra? Visit the Blackboard web site for students.

Want to learn something new? Get familiar with features in minutes. Watch short, engaging Blackboard Help videos on the Blackboard YouTube channel.

Videos for Students

For 24/7 technical assistance with Blackboard, students can chat or submit help tickets online EPCC Blackboard Help Desk or call toll free 888-296-0863.

 Frequently Asked Questions

 Helpful EPCC Resources

 Student Complaint Process

Students are encouraged to review the information on the Complaint Process web page for more information.