Distance Learning Support Services
Technical and Instructional Support for Faculty

Blackboard logo

Welcome to the El Paso Community College DLSS Technical Support and Resources for Faculty page. Here you will learn about the different software programs and tools available to assist you in preparing online content for your course in Blackboard. Learn about Blackboard help for instructors, transitional updates and gather a rich amount of information to make your Blackboard experience more pleasant.

This page will also lead you to resources such as online video tutorials, PDF documentation, HTML instructional and student web pages. To learn more about Blackboard 9, simply click on any of the tabs below.

DLSS Staff

 Quick Reference Guides

Faculty, come visit our "Quick Reference Guides" section to learn more about Blackboard Learn and other resources through video demonstrations as well as PDF documents to assist you in developing your course content. 


Learn about:





Assessment - Question Types (PDF)

Assessment - Calculated Question (PDF)

Assessment - Either/Or (PDF)

Assessment - Multiple Blanks Question (PDF)

Test Canvas (PDF)

Best Practices: Assignments

Creating and Grading Assignments (PDF)

Rubrics (PDF)

Safe-Assignment (PDF)

 Communication Tools

 Course Tools


Blackboard IM (PDF)


Course Messages (PDF)

Creating Announcements

Elluminate Live Classroom Part I (PDF)

Elluminate Live Classroom Part II (PDF)

E-Mail (PDF)

Video Everywhere (PDF)

Virtual Classroom Part I (PDF)

Virtual Classroom Part II (PDF)



Archiving Your Course (PDF)

Bulk Delete (PDF)

Course Copy (PDF)

Course Reports (PDF)

Editing Your Course Home Page

Exporting Your Course (PDF)

Global Navigation Center (PDF)


Making Tools Available

Making Your Course Available

Student Preview


 Grade Center

 Writing Tools

Average Calculated Column (PDF)

Grade Center Basics (PDF)

Grade Center Management (PDF)

Inline Grading (PDF)

Item Analysis (PDF)

Minimum/Maximum Calculated Column (PDF)

Needs Grading (PDF)

Total Calculated Column (PDF)

Viewing Grade Details

Weighted Calculated Column (PDF)




Content Editor - Basics (PDF)

Content Editor - Advanced (PDF)

Creating a Journal

Discussion Board (PDF)

Grading Journals

Grading Discussions



 ‭(Hidden)‬ BB 9 Updates

Here you will find the most current information on EPCC Blackboard Learn updates. The latest update will be applied on Friday, December 26 and Saturday, December 27. Be aware that the Blackboard server will be intermittently unavailable during the update.


New features and improvements:


Date Management

Improved SafeAssign Integration

Student Preview


We will continue to provide you with updates via our Blackboard announcements as well as through your Outlook mail, please continue to check in for the latest updates.


Thank you.


Distance Learning Staff

 ‭(Hidden)‬ Blackboard Tutorials

Blackboard 9 offers a variety of tutorials and helpful information. You will learn about: understanding and building your course, making your course available, building your course content, communicating and collaborating with your students and much more.


To begin to access the tutorials please click on the link below, you can use the search bar to find just what you need.


Blackboard Tutorials for Faculty

 Respondus Test Generator

Respondus is a powerful tool for creating and managing exams that can be printed to paper or published directly to Blackboard. Exams can be created offline using a familiar Windows environment, or moved from one course to another. Whether you are a veteran of online testing or relatively new to it, Respondus will save you hours in each project.


The following documents will guide you on how to setup and use Respondus:  


Respondus - Installation & Configuration (PDF)

Respondus - Uploading & Publishing (PDF)


To request a copy of Respondus Test Generator please contact the Distance Learning Support Services office by email at dlss@epcc.edu or by phone 915-831-3111. 

 Respondus LockDown Browser

Respondus LockDown Browser and Respondus Monitor is a custom browser that locks down the testing environment within Blackboard. When students use Respondus LockDown Browser they are unable to print, copy, go to another URL, or access other applications. When an assessment is started, students are locked into it until they submit it for grading. Available for both Windows and Mac.


The following document will guide you on how to enable Respondus LockDown Browser and Respondus Monitor for your course:


LockDown Browser Quick Start Guide (PDF)


The sample text below can be used in your course or syllabus. It explains that students must use LockDown Browser for their online tests.


********************FOR FACULTY TO INCLUDE IN THE SYLLABUS********************

Using LockDown Browser for Online Exams

This course requires the use of LockDown Browser for online exams. Watch this short video to get a basic understanding of LockDown Browser and the optional webcam feature (which may be required for some exams).

Then download and install LockDown Browser from this link:

Click here to download Respondus LockDown Browser

Note: Don't download a copy of LockDown Browser from elsewhere on the Internet; those versions won't work at our institution. 

To take an online test, start LockDown Browser and navigate to the exam. (You won't be able to access the exam with a standard web browser.) For additional details on using LockDown Browser, review this Student Quick Start Guide.


Finally, when taking an online exam, follow these guidelines:

  • Ensure you're in a location where you won't be interrupted
  • Turn off all mobile devices, phones, etc.
  • Clear your desk of all external materials — books, papers, other computers, or devices
  • Remain at your desk or workstation for the duration of the test
  • If a webcam is required, make sure it is plugged in or enabled before starting LockDown Browser
  • LockDown Browser will prevent you from accessing other websites or applications; you will be unable to exit the test until all questions are completed and submitted
  • If a webcam is required, you will be recorded during the test to ensure you're using only the permitted resources





 DLSS Newsletter

The Distance Learning Newsletter is a great resource for instructional and technical information pertinent to Blackboard and online teaching. This archive contains the past versions of the newsletter.


Fall 2014

November (PDF)

October (PDF)

September (PDF)


Summer 2014

July (PDF)

May (PDF)

April (PDF)

March (PDF)

 ‭(Hidden)‬ EasyTabs