Complaint Process

El Paso Community College is committed to providing an excellent educational experience for online students. However, if a current student has a complaint, s/he should first follow the EPCC complaint process.

Information on student grade appeals and non-academic student grievances is found in the EPCC Catalog under the Student Code of Conduct. Additional information is found in the Student Handbook. The Student Comment Form may also be used to report a complaint.

Students are advised to first attempt to resolve complaints with EPCC administration. In most cases, these complaint procedures require students to use all complaint possibilities internal to the institution before a complaint is filed at the state or accrediting agency level.

If the complaint is unresolved, a student may file a complaint with the designated agency in the state where s/he is receiving instruction or with EPCC's accrediting agency.

EPCC is a member of NC-SARA, The National Council for State Authorization Reciprocity Agreement and recognizes reciprocity with all states who are members of the SARA organization (opens in a new window). Students in SARA states may file a complaint with the agency in their state, or with the Texas SARA portal agency; contact information for both is provided below.

Students Residing in Texas or Another SARA State
Students residing in Texas may submit complaints regarding online courses to the Texas Higher Education Coordinating Board (opens in a new window).

Texas Higher Education Coordinating Board (THECB)
Academic Affairs and Research,
P.O. Box 12788, Austin, Texas 78711
(512) 427-6101

Out of State Students enrolled in Online Courses or Programs
Students residing in SARA states may submit a complaint to the SARA portal agency in the home state of the institution or within their home state. Texas Higher Education Coordinating Board Contact, after completing all EPCC complaint processes.

Texas SARA Portal Agency Contact:

Jessica Acton, Program Director
Texas Higher Education Coordinating Board
1200 E. Anderson Lane
Austin, TX 78752
512.427.6214
email address: jessica.acton@thecb.state.tx.us

A listing of the SARA State Portal Entity Contacts (opens in a new window)is provided to assist students who reside outside of Texas.

or

Students may submit a complaint in the state they reside in. A listing of the states and agencies (PDF) (PDF opens in a new window)is provided to assist students along with information on submitting and processing a complaint.

Students residing in California or Massachusetts, should file complaints directly to:

California Bureau for Private Postsecondary Education (opens in a new window), currently only for institutions regulated by BPPE.

Massachusetts Department of Higher Education (opens in a new window).

Regional Accrediting Agency
Students may also file a complaint with EPCC’s regional accrediting agency, the Southern Association of Colleges and Schools, Commission on Colleges (SACSCOC).

El Paso County Community College District is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACCOC) to award Associate Degrees. Contact the Commission on Colleges at 1866 Southern Lane. Decatur. Georgia 30033-4097 or call 404-679-4500 for questions about the accreditation of El Paso County Community College District.

SACSCOC is only to be contacted if there is evidence that appears to support El Paso County Community College District's significant non -compliance with a SACCOC Principle or Policy. Other inquiries, such as admission requirements, financial aid, educational programs, and so forth, should be directed to El Paso County Community College District at P.O. Box 20500, El Paso, Texas, 79998-0500, or 915-831-2000.

Website: www.sacscoc.org.
Complaint Process: Complaint Policy (PDF) (opens in a new window).