Distance Education
Technical Support for Students

Blackboard logo

Welcome Students to the El Paso Community College DE Technical Support for Students. This site will help you find the answers to any technical question you may have regarding Blackboard. Click on  the tabs below to find more information on how to use Blackboard and resolve any issues you may be having.

 Blackboard Help

If you need assistance with Blackboard you may call the Blackboard Help Desk using the toll free number at 1-888-296-0863 available 24/7. Or visit the online Blackboard help for students page by clicking here

 

If you need assistance with your login information such as your EPCC username or password please contact the EPCC Help Desk at 915.831.6440, or on campus visit an ACS lab, be sure to have your student ID number ready.

 

 FAQ

Here, you will learn about the most common features and frequently asked questions students have made us aware of regarding taking online courses, receiving blackboard assistance, online tutorials, communicating with faculty, preparing for online courses and more.

 

Access Codes on Blackboard

Blackboard How to Videos

Blackboard Tutorial

Checking My Grades

How to Participate in a Discussion Board 

How to Login to Blackboard

How to Send a Message to Your Instructor 

How to Submit an Assignment

Preparing for Quiz and Test Taking in Blackboard (PDF)

Reporting Blackboard issues (PDF)

Troubleshooting Login (PDF)

 

For additional information, please contact the Blackboard Help Desk at 1-888-296-0863.

 Blackboard Tutorial

 

 

Blackboard Learn is an LMS (Learning Management System) which is a tool used by EPCC to deliver online, hybrid, and enhanced courses. The Distance Education department has developed this tutorial to help you learn how to use Blackboard for your courses.

 

The tutorial covers important aspects of Blackboard such as:

  • Getting Started.
  • Types of Assignments and Assessments.
  • Communication Tools.

 

To complete the online Blackboard tutorial please go to https://online.epcc.edu and login using the following information:

 

1. Username: Use first part of your EPCC email address.

2. Password: Use your 6-digit Banner PIN number.

3. Once you login to Blackboard click on the "Courses" tab.

4. On the left side of your screen you should find the "Course Search" box, type "Student Online" and click Go.

5. A course will display on the screen called "Blackboard_Online_Student_Orientation" hover your mouse over it and click on the down arrow that appears.

6. Click on Enroll and then click Submit.

7. You are now enrolled in the Course, click on the "Courses" tab again to begin the tutorial.

 Respondus LockDown Browser

Respondus LockDown Browser is a secure browser for taking tests in Blackboard. It prevents you from printing, copying, going to another URL, or accessing other applications during a test. If your instructor requires Respondus LockDown Browser to be used, you will not be able to take the test with a standard web browser. Respondus LockDown Browser should only be used for taking Blackboard tests. It should not be used in other areas of Blackboard.

 

Respondus Monitor is an addition to the Respondus LockDown Browser where you will be required to use a webcam, which will record you during an online exam. Please refer to the Student Quick Start Guide below for more information on how to download and setup  Respondus LockDown Browser and Respondus Monitor.

 

Respondus LockDown Browser Video

Student Quick Start Guide (PDF)

 Helpful Resources

 Complaints

Students are encouraged to contact the Distance Education Office at distanceED@epcc.edu or 915.831.3111 and report any Distance Education complaints, troubles or issues. Please include your contact information so we can contact you to provide assistance. Information on Student Grade Appeals is found on page 72-73 of the EPCC Catalog (PDF) and Non-Academic Student Grievances are found page 73-74 of the EPCC Catalog (PDF).

 

Distance Education Staff

 

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